Front Office job - Kathmandu , Nepal

Guest Service Agent (Host) Job at Mercure Kathmandu Sukedhara Heights

Job Details

Position: GSA - Front Office (Host)

Job ID: REF59898T

Employer: Mercure Kathmandu Sukedhara Heights (Accor)

Location: Kathmandu, Nepal

Category: Luxury & Lifestyle job

Job Type: [In-office / Full-time]

About the Company

Join Accor, where life pulses with passion! At Mercure Kathmandu Sukedhara Heights, we combine prestige and history with innovative service. Become a Heartist® and enjoy a caring, inclusive environment that helps you grow and deliver unforgettable guest experiences.

Job Description

As a Host at our Front Office, you are the first point of contact for our guests. Your role is to create a warm and welcoming atmosphere from the moment guests arrive, ensuring their experience is exceptional.

What You’ll Do

• Provide a professional and friendly greeting to all guests.
• Assist guests with inquiries, including food and beverage menu items.
• Manage reservations and support the coordination of meeting room setups.
• Maintain a clean, organized, and welcoming reception area.
• Ensure guest safety and follow all hygiene and sanitation protocols.
• Follow departmental policies and service standards at all times.

What’s in it for You

• Employee benefit card offering discounted rates across Accor worldwide.
• Access to learning programs and the opportunity to earn qualifications.
• Career development opportunities across the global Accor network.
• Chance to make a difference through our Corporate Social Responsibility activities like Planet 21.

Qualifications

• Ability to focus on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving skills.
• Ability to work well under pressure in a fast-paced environment.
• Proven ability to work cohesively and collaboratively as part of a team.

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