Call Center Agent – inova Personal AG, Uzwil, Switzerland
📞 Call Center Agent
📝 Job Description
Join inova Personal AG as a Call Center Agent and Customer Advisor! In this role, you'll manage incoming technical calls, support and advise customers, and handle first-level support for faults. You'll also optimize the customer portfolio and identify sales opportunities through up-selling and cross-selling, providing friendly and expert product and service advice.
📍 Job Details
- Location: 9240 Uzwil, St. Gallen, Switzerland
- Employer: inova Personal AG
- Sector: Telecommunications / Repair of Communication Equipment
- Contract Type: Direct Hire
- Work Schedule: Full-time
- Workload: Flexible options between 50% - 100%
🎓 Qualifications & Experience
- Excellent PC and advanced IT skills
- Good understanding of telecommunications
- Affinity for sales and customer advice
- Must be fluent in German (C2 – Proficient) with accent-free delivery and good understanding of Swiss German
- Knowledge of Italian, English, and French is a great advantage
- Highly motivated, technically adept, flexible, and reliable
- 100% availability during the 3-week training period
- Willingness to work shifts from Monday to Sunday, between 7:00 a.m. and midnight
💰 Salary & Benefits
- Training: Intensive 3-week training at 100% pay
- Flexibility: Workload options between 50% and 100%
- Environment: Friendly and collegial work setting
- Development: Opportunities in the telecommunications industry with attractive benefits and further training opportunities
🛠️ Job Responsibilities
- Conduct and document incoming technical support calls
- Professionally advise and support customers on products and services
- Process and resolve faults at the 1st level of support
- Identify sales opportunities for up-selling and cross-selling
- Provide accurate and friendly product/service advice, ensuring customer satisfaction
📥 How to Apply
To apply, please send your CV via email to:
zimmermann@inovajob.ch
Or contact Sascha Zimmermann at: +41 52 744 55 53
⚠️ Be Careful
Do not share your bank or credit card details when applying for jobs.
🔑 Keywords
Call Center Agent, Customer Advisor, Technical Support, Telecommunications, Sales, Up-selling, Cross-selling, IT Skills, inova Personal AG, Uzwil, Switzerland
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