Customer Service Representative | USA

Customer Service Representative

Employer: LeMay, a Waste Connections Company

Location: Aberdeen, WA 98520, USA

Job Type: Full-Time (Direct Hire, Permanent)

Hourly Rate: $25.00 per hour

Schedule: Monday to Friday, 8:00am - 5:00pm (1-hour break)

Job Overview

Ignite your career with LeMay, a Waste Connections Company, as a Customer Service Representative in Aberdeen, WA. We are seeking candidates with over 1 year of experience as a front office receptionist and excellent administrative skills. In this role, you will manage reservations, check-ins and check-outs, and provide exceptional service to our customers while ensuring efficient facilities and office services.

Key Duties and Responsibilities

• Work with various departments to resolve customer disputes and become proficient in proprietary operational systems.
• Interview customers and record information for service orders (installation, activation, discontinuance, or changes in service).
• Complete contract forms, determine service charges, collect deposits, and manage change of address records.
• Utilize MS Word and Excel proficiently to support administrative tasks.
• Deliver excellent customer service in a fast-paced, high call volume environment while promoting additional services.

Minimum Requirements

• Ability to read, write, and communicate effectively in English.
• Speaking Spanish is preferred but not required.
• At least 2 years of Customer Service experience in a high call volume setting.
• Proficiency with MS Word, Excel, and Email; typing and 10-key skills are required.
• Excellent organization, communication, and problem-solving skills.
• Ability to lift up to 20 pounds when needed.

Work Environment

This position is based in a clean, well-ventilated, and well-lit office environment. You will have your own workstation equipped with a telephone, headset, and computer. The work area may be noisy due to high call volumes and repetitive tasks, with extended periods of sitting, typing, or screen time.

Benefits

• Medical, Dental, and Vision insurance from Day One.
• Short-Term Disability, Long-Term Disability, Life insurance, and a 401k plan with company match.
• Generous Paid Time Off and Sick Days.
• Opportunities for professional training and career advancement.
• A supportive and dynamic work culture.

How to Apply

If you are ready to join our team and help build a successful career at one of the Nation’s Best Companies to Work For, please apply online through our HR system.

Apply Now

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About IST Management

IST Management is a leading business process outsourcing company with over 1,800 employees and operations in over 50 cities across the U.S. Our services include Facilities and Office Services Management, e-Discovery, direct hire recruiting, and corporate hospitality and event planning. We are dedicated to excellence and upward mobility for our front-line employees.

Learn more at istmanagement.com.