Client Relations Specialist | Hilton Grand Vacations, USA

Client Relations Specialist

Job ID: 3045

Location: Honolulu, HI

Property: Lagoon Tower by Hilton Grand Vacations Club

Department: Marketing

Contract Type: Temporary to Hire

Work Schedule: Full Time

Job Overview

As a Client Relations Specialist, you will be the primary liaison for our customers during the follow-up process on incomplete paperwork and contract-related payments for new purchases. Your role is pivotal in ensuring our clients fully understand their contracts and that all necessary documentation is completed efficiently.

Main Responsibilities

• Ensure new owners understand their paperwork and contracts.
• Collaborate with the Contracts team to process client paperwork accurately and efficiently.
• Provide notary services and present all legal documents necessary to complete contracts.
• Follow up with Corporate Contracts regarding missing or incomplete client documentation and funds.
• Manage the customer follow-up process to close transactions effectively.
• Deliver professional and courteous service to all new clients, owners, and guests in line with HGV’s standards.

Qualifications & Experience

• High School Diploma or GED.
• Valid Notary License or the ability to acquire one.
• Minimum 1 year of work experience in Customer Service.
• Experience with Notary contract documents is advantageous.
• Timeshare or Vacation Ownership experience is a plus.
• At least 1 year of administrative or clerical work experience is beneficial.
• Ability to calculate commissions, proportions, and percentages.
• Strong problem-solving skills and the ability to resolve customer service issues.
• Flexible schedule including evenings, weekends, and holidays.

What We Offer

• Hourly Pay: $33.65 per hour
• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match, Life insurance, and Company stock purchase program
• Team Member Travel Program with discounted rates at properties worldwide
• Generous Paid Time Off and Paid Sick Days
• Employee Recognition and numerous learning and advancement opportunities
• A supportive, family-friendly culture awarded by Newsweek as one of “America’s Greatest Workplaces for Parents & Families”

Schedule Details

Our Sales Center operates 7 days a week, and shifts vary between 8:30 a.m. and 7:30 p.m.

How to Apply

To seize this opportunity and join a dedicated team at Hilton Grand Vacations, please apply online through our HR system. Ensure your application includes a recent CV and a valid notary license (or evidence of eligibility to obtain one).

Apply Now

Caution: Do not share your bank or credit card details when applying for jobs.