Banquet Attendant (Job Number: HOT0B79A)
Location: Hilton Auckland Hotel Princes Wharf, 147 Quay Street, Auckland 1010
Brand: Hilton Hotels & Resorts
Employment Type: Full-time, Temporary to Hire
Job Overview
At Hilton Auckland, we are dedicated to creating unforgettable experiences for our guests. As a Banquet Attendant, you will be responsible for delivering efficient and professional service of food and beverages during events. You will ensure that every guest receives exceptional service in line with Hilton’s high standards.
What You’ll Be Doing
- Confidently explain the food and beverage menu to guests and understand their dietary requirements, offering appropriate suggestions.
- Label buffet dishes correctly and maintain clean buffet areas at all times.
- Complete TBS checklists on product knowledge and assist in menu suggestions for guests of various nationalities.
- Set up dining areas for breakfast, lunch, and dinner, ensuring tables, buffet setups, and equipment are ready for service.
- Assist bar attendants and kitchen staff when required, and ensure smooth service delivery.
- Greet guests warmly, assist with coats, bags, and guide them to their tables, confirming seating preferences.
- Offer drinks within the first two minutes of seating and provide menus promptly.
- Monitor guest satisfaction during and after service, following up on any additional requests.
- Participate in safety procedures, complete OH&S training, and report any accidents or incidents.
- Perform any additional reasonable duties as assigned by your Supervisor or Manager.
What We’re Looking For
- 1-2 years of managerial experience in a 4- or 5-star hotel environment is preferred.
- Motivated, customer-focused, and eager to learn with a can-do attitude.
- Flexible and able to respond quickly to changing requirements.
- Excellent team player with strong interpersonal and communication skills.
- Ability to work under pressure during busy periods while maintaining attention to detail.
- Good proficiency in English, both written and verbal.
- Familiarity with computer systems is a plus.
About Hilton
Hilton is the world’s leading global hospitality company, offering exceptional experiences across a portfolio of renowned brands. With a legacy spanning nearly a century, our mission is to fill the earth with the light and warmth of hospitality. Our amazing team members are at the heart of our success, driving innovation and service excellence every day.
Benefits
- Comprehensive benefits including competitive pay, health insurance, and retirement plans.
- Opportunities for professional development and career advancement.
- Access to exclusive employee discounts and travel programs.
- A supportive and inclusive work environment.
How to Apply
If you are passionate about delivering exceptional guest experiences and ready to contribute to the legacy of Hilton, we invite you to apply now. Click the button below to start your application process.
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