Banquet Attendant (Job Number: HOT0B79A)
Location: Hilton Auckland Hotel Princes Wharf, 147 Quay Street, Auckland 1010
Employment Type: Full-Time, Temporary to Hire
Brand: Hilton Hotels & Resorts
Job Overview
At Hilton Auckland, our Banquet Attendants ensure that every guest receives outstanding service during food and beverage events. Your role is critical in maintaining the highest service standards, ensuring that all aspects of the restaurant and banquet areas are set up and maintained to perfection.
Key Responsibilities
- Confidently know and explain the food & beverage menu to guests, including understanding dietary requirements and suggesting appropriate options.
- Correctly label buffet dishes and maintain clean, orderly buffet areas at all times.
- Complete TBS checklists on product knowledge and contribute menu suggestions suitable for guests of different nationalities.
- Prepare dining areas for breakfast, lunch, and dinner, including setting tables, buffet setups, and ensuring all necessary equipment is ready.
- Assist bar attendants and kitchen staff when required and carry out any reasonable duties assigned by your Supervisor or Manager.
- Greet guests warmly, assist with coats and bags, and escort guests to their tables with attention to preferences (smoking/non-smoking).
- Offer drinks promptly and follow up with the food menu; ensure cutlery and other service essentials are in place for each course.
- Monitor guest satisfaction continuously during the meal, address queries, and resolve any issues in a timely manner.
- Maintain high standards of safety and cleanliness throughout the restaurant area, adhering to OH&S guidelines.
- Report any incidents or accidents to your Supervisor/Manager immediately.
What We’re Looking For
- 1-2 years of managerial experience in a 4/5-star hotel is preferred.
- Motivated, customer-oriented, and committed to excellence in service.
- Flexible and adaptable to changing requirements with a proactive, can-do attitude.
- Strong interpersonal and communication skills; able to work effectively under pressure.
- Good command of English, both written and verbal, and familiarity with computer systems.
- Outgoing personality and willingness to work long hours when needed.
About Hilton
Hilton Hotels & Resorts is the leading global hospitality company, dedicated to providing exceptional guest experiences. With a rich legacy and a family of acclaimed brands, Hilton offers endless opportunities to grow, delight, and make every stay memorable.
How to Apply
If you are ready to deliver exceptional service and be a key part of a world-class team, please click the button below to apply now. Your journey to an extraordinary career at Hilton starts here!
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