Assistant Job - Nepal, Kathmandu

Assistant (Grade 1) Job - Operation Nepal Cluster

Job Details

Position: Assistant (Grade 1)

Job ID: 22360

Location: Kathmandu, Nepal

Area of Interest: Operations

Job Type: Regular Employee, Office Working

Job Summary

In this role, you will manage transaction processing and support the operational delivery for the Operation Nepal cluster. Your goal is to create a seamless, client-focused experience by ensuring efficient processing and timely resolution of client exceptions.

Key Responsibilities

• Ensure smooth and accurate transaction processing in line with service level standards.
• Follow Operating Manuals and handle exceptions, initiating corrective and preventive actions.
• Respond to routine queries within the specified time frames.
• Collaborate with service teams to incorporate client feedback and enhance service quality.
• Monitor operational capacity and plan for future growth.

Risk Management

• Act quickly and decisively to address any risk or control weaknesses.
• Monitor, manage, and escalate material risks affecting business processes and critical systems.

Regulatory & Business Conduct

• Adhere to the Group’s Values and Code of Conduct.
• Embed the highest standards of ethics, regulatory compliance, and business conduct.
• Collaborate to identify, escalate, and resolve risk, conduct, and compliance issues.

Key Stakeholders

• Internal: Corporate and Investment Banking (CIB), Wealth and Retail Banking (WRB)
• External: Regulatory Bodies, Other Local BFIs, Clients

Qualifications

• Minimum Bachelor’s degree or above.
• Relevant memberships are a plus.
• Fluency in English and Nepali.

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