📞 Call Center Advisor – UAE National
📝 Job Description
Join the world’s most international company! DHL UAE is a market leader in express logistics, renowned for excellence in service, quality, and sustainability. As a Call Center Advisor, you will be the friendly, efficient, and knowledgeable first point of contact for our customers. You’ll handle customer calls, register bookings, provide detailed information on DHL services, and actively promote additional value-added offerings. Your role is vital in ensuring customer satisfaction and achieving revenue targets.
📍 Job Details
- Location: Dubai, United Arab Emirates
- Employer: Express DHL Worldwide Express (Dubai) LLC
- Employment Type: Full-time, Permanent (No travel required)
- Work Schedule: Flexible rostered hours with scheduled breaks
- Sector: Customer Services (Call Centre)
🛠️ Job Responsibilities
- Booking Management: Accept and register customer bookings for various DHL services, accurately entering data into our systems.
- Customer Service: Answer and respond to customer inquiries, providing clear, accurate information on prices, transit times, and customs requirements.
- Sales & Promotion: Identify opportunities to promote additional services (e.g., insurance, time definite delivery, packaging, account facilities) to enhance revenue.
- Complaint Resolution: Handle customer complaints professionally and work toward effective, realistic solutions.
- Tracing & Reporting: Lodge traces when necessary and maintain detailed records to support customer care and process improvements.
✅ Qualifications & Requirements
- Excellent spoken and written English with a cheerful, confident, and courteous tone.
- Previous call centre experience is preferred.
- Strong interpersonal and communication skills.
- High attention to detail and proficient computer skills, including Microsoft Office.
- Ability to work flexible rostered hours, including scheduled breaks.
- Minimum of Grade 10 schooling (High school certificate preferred).
- Advantage: Fluency in Arabic.
- Ability to work well under stress in a fast-paced environment.
📥 How to Apply
If you are a motivated individual with a passion for customer service and sales, we want to hear from you! To apply, please submit your application through our online portal or contact our recruitment team. For more details, visit: www.dpdhl.jobs/express
⚠️ Be Careful
Do not share your bank or credit card details when applying for jobs.
🔑 Keywords
Call Center Advisor, Customer Service, Express Logistics, DHL UAE, Sales, Booking Management, Customer Care, Flexible Hours, UAE National, Multilingual, No Travel Required
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