Advisor Voice (RCC) Job

Advisor Voice (RCC) Job (82171016)

Job Description job:

Join our dynamic contact center as an Advisor Voice (RCC) job. In this role, you will manage all customer interactions and provide solution-based support. Demonstrate ownership on every call and build strong relationships with customers through excellent service and clear communication.

Job Details job:

Location job: Bhopal 2 - Lalghati, Bhopal, India job

Function/Business Area job: Customer Service job

Job Type job: Full-time job

Start Date job: ASAP job

Job Responsibilities job:

• Manage customer interactions as per rostered schedule job
• Take ownership of calls and provide clear, friendly responses job
• Offer solutions and educate customers on products and services job
• Update your knowledge on products, systems, processes, and policies job
• Adhere to scheduled shifts and capture customer details accurately job
• Resolve customer queries within agreed timelines job
• Manage outbound campaigns as required by business needs job
• Build and retain customer relationships through excellent service job
• Follow all contact center policies, procedures, and codes of conduct job

Educational Qualification / Experience job:

Required: 10+2 or Graduation degree in any discipline job. Must have a minimum of 6 months experience in BPO (mandatory) job.

Skills & Competencies job:

• Speak the local language job
• Basic computer knowledge job
• Strong problem-solving skills job
• Customer focus job
• Excellent communication skills job

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